Shipping & Delivery Policy

At NGA Smart Tech, we are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping & Delivery Policy carefully before placing an order.

NGA Smart Tech currently ships products only within Australia.
At this time, we do not offer international shipping services.

• Orders are typically processed within 1–2 business days after payment confirmation
• Orders are not processed or dispatched on weekends or public holidays
• During peak periods, dispatch times may be slightly delayed

Customers will receive an order confirmation email after successfully placing an order.

Estimated delivery times may vary depending on your location and courier availability.
Australia Delivery Estimates

• Metro Areas: 2–5 business days
• Regional Areas: 4–8 business days
• Remote Locations: 5–10 business days

Delivery timelines are estimates only and may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• High order volumes
• Remote delivery locations

Shipping charges, if applicable, will be calculated and displayed during checkout before payment confirmation.
From time to time, NGA Smart Tech may offer free shipping promotions on selected products or orders.

Once your order has been dispatched, tracking information will be sent to your registered email address or phone number.
Tracking updates may take up to 24 hours to appear after dispatch.

We work with trusted Australian courier and logistics providers to ensure safe and reliable deliveries.
Delivery services may vary depending on your location and product availability.

Customers are responsible for providing accurate shipping and contact information.
NGA Smart Tech is not responsible for delays or failed deliveries caused by:

• Incorrect addresses
• Incomplete delivery details
• Customer unavailability

Additional shipping charges may apply for re-delivery requests.

While we aim to deliver all orders within estimated timeframes, delays may occasionally occur due to circumstances beyond our control.
If your order is delayed or lost in transit, please contact our support team for assistance.

If your package arrives damaged:

• Please contact us within 48 hours of delivery
• Provide clear photos of the packaging and product
• Keep all packaging materials for review

We will investigate the issue and assist with a replacement or suitable resolution where applicable.

Orders may only be cancelled before dispatch.
Once an order has been shipped, cancellation requests may not be accepted and will fall under our Refund & Return Policy.

If you have any questions regarding shipping or delivery, please contact us:

NGA Smart Tech
Email: info@ngasmarttech.com.au
Website: https://ngasmarttech.com.au/