Refund & Return Policy

At NGA Smart Tech, customer satisfaction is our priority. We offer a simple and transparent 7-Day Refund & Return Policy to ensure a smooth shopping experience for all customers. Please review the policy below before making a purchase.

Customers may request a return, replacement, or refund within 7 days of receiving the product.
To be eligible for a return:

• The item must be unused and in original condition
• The product must include original packaging and accessories
• Proof of purchase or order confirmation is required

To request a return or replacement, please contact our support team with:

• Order number
• Product details
• Reason for return
• Photos or videos if the item is damaged or defective

Our support team will review your request and provide return instructions.

Change-of-mind returns may be accepted within 7 days under the following conditions:

• Product must be unopened and unused
• Opened or used items may incur a restocking fee
• Shipping charges are non-refundable

Returns requested after 7 days may not be accepted unless the product is faulty.

If you receive a damaged, defective, or incorrect item :

• Contact us within 48 hours of delivery
• Share clear photos or videos of the issue
• Do not use the product before approval

Once verified, NGA Smart Tech may offer :

• Replacement
• Repair
• Store credit
• Full or partial refund

Approved refunds will be processed to the original payment method.
Refund processing times may vary depending on your payment provider or bank.
Shipping costs and payment processing charges may not be refundable unless the issue was caused by our error.

Our policy complies with the Australian Consumer Law (ACL).
Customers are entitled to a replacement or refund for major product failures and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have products repaired or replaced if they fail to meet acceptable quality standards.

Please back up all important data before returning any electronic devices for repair or replacement.
NGA Smart Tech is not responsible for any loss of personal data during repair, replacement, or reset processes.

The following items may not be eligible for return:

• Used or physically damaged products
• Products damaged due to misuse
• Clearance or final sale items
• Digital or downloadable products
• Products without original packaging or accessories

If you have any questions regarding returns, refunds, or replacements, please contact us:

NGA Smart Tech
Email: info@ngasmarttech.com.au
Website: https://ngasmarttech.com.au/